Commercial Analytics Programme Lead

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay is building the UK's most intelligent delivery network. Every parcel that moves through our system makes the network smarter, and we hold ourselves to a high bar on the metrics that prove it: on-time attempts, on-time delivery, did-not-receive rates, lost-in-transit rates, unit economics, and client profitability. Our clients hold us to that same bar, and our commercial org is where those conversations happen. Behind every strategic account is a rich set of numbers that need to be read, interpreted, and turned into a story. This role owns that. As Commercial Analytics Programme Lead, you own the commercial analytics programme across our strategic accounts. This role is critical in keeping our commercial metrics moving in the right direction (performance and quality, profitability, growth), and communicating that improvement to clients in a way that meets their priorities. AMs and their clients bring you the things that matter most. You take those needs, find the root cause across our network and commercial ops, and drive the right internal teams to fix them. You're the connective tissue between what clients are asking for and what Relay's squads are building, and you stay across both sides until what we're saying externally matches what we're delivering internally. You run multiple commercial analytics programmes in parallel across the full strategic account base: performance and quality, profitability, and growth. Each has its own cadence, KPIs, and reporting standards, and you own all of them. When an AM brings a live problem (a DNR spike, a margin slip, a pipeline risk), you triage it across the account base, diagnose where in the value chain the root cause sits, and commission the right internal teams to fix it. You sequence their work so the fix lands in time for the client conversation. You manage a Commercial Analyst as a direct report, with the other analytical resources across the business (growth and expansion, quality, finance) on dotted lines in so you can pull together the full commercial picture. Relay has best in class operational teams, account managers, and data capabilities. Our squads build and deliver. This role keeps them pointed at the commercial problems that matter, challenges their output, and holds them to the dates we've committed externally. You coordinate across quality, finance, growth and expansion, and the operational pillars (first mile, sort, middle mile / partner services, last mile), and you're creative about how you pull resource together when no single squad owns the problem. The job has two sides that run together: moving commercial metrics through the internal delivery, and communicating that progress to clients in a way that meets their priorities. You own both. Relay is investing heavily in quality and observability systems that will increasingly tell us exactly where we're winning and losing. More visi