Senior Operations Associate - Network

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Karthik Harith - VP Operations Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real-world logistics problems end-to-end. Relay’s Mission Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Opportunity Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over-plan, capacity goes to waste; when they under-plan, cost surges and operational performance suffers. At a high level, the outcome you will drive is excellent day-to-day forecast guidance -ensuring teams across the network plan to the right number every day. This is one of the most powerful cost levers in the business. As Senior Operations Associate, you will own the day-to-day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role - high-context, high-ownership, and central to how the network runs every day. Alongside the day-to-day execution, you will have the opportunity to keep critical projects moving forward across the squad. As a Senior Operations Associate, Network at Relay at Relay, you'll: - Own the quality of day-to-day forecast guidance. Co-build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number - neither over- nor under-planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available. - Plan the business through scheduled operational moments. When demand is going to deviate from the norm - busy shopping periods, holidays, planned promotions - you will develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of truth. - Lead t