Technical CSM & Pre-Sales Specialist

Job Details Location: Vienna preferred, can be remote in Spain, and Germany Languages: English, and French is mandatory, and any other European language is a plus Experience: +3 years in technical support, consulting, pre-sales engineering, or related customer-facing technical roles. Contract: Full-time, permanent Gross salary range: €40k–€50k/year 🚀 Join fiskaly! Help Us Simplify Receipts for Millions Millions of people interact with fiskaly every day, even if they don’t realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations. Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone . 💼 The Role As a Technical Customer Success Manager & Pre-Sales Specialist at fiskaly, you’ll be the primary technical consultant and advocate for our customers. You will guide them from initial technical discovery and onboarding through to complex audits and self-certifications. You’re not only customer-focused but also tech-savvy, comfortable digging into APIs, and capable of translating complex requirements into practical solutions. Operating in a highly regulated environment, you will handle diverse customer needs under time pressure, act as a bridge between Sales and Engineering, and actively leverage AI tools to streamline our support workflows and documentation. 🛠️ What You’ll Do Pre-Sales & Technical Consulting: Lead customer calls to understand their specific needs and guide them on how to best utilize our solutions. Act as the technical anchor during the sales process. Audit & Certification Support: Accompany and support customers through critical audit and certification phases under tight deadlines. Collaborate on self-certifications and reach out to relevant regulatory authorities when necessary. Technical Troubleshooting: Analyze, reproduce, and resolve complex customer issues using logs, requests, and developer tools. Create internal reports, follow up on open issues, and escalate to engineering when needed. AI-First Enablement: Actively use AI tools (like ChatGPT and other LLMs) to prepare customer interactions, structure solutions, and rapidly generate documentation. Champion the adoption of AI to improve efficiency across the team. Documentation & Guidance: Create and maintain tailored technical guidance, user guides, FAQs, and troubleshooting articles for developer audiences. Customer Onboarding: Facilitate a smooth start by leading technical kick-off calls and helping customers seamlessly integrate our APIs. Cross-Functional Collaboration: Act as the voice of the customer across Sales, Product, and Engineering to translate customer needs into actionable insights. 👀 What You Bring Language & Experience: You have full professional fluency in English and French, a solid technical foundation, and +3 years in technical support, consulting, pre-sales engineering, or related customer-facing technical roles. Complex Environments: You have experience—or thrive—working with customers in complex, regulated environments and can gracefully handle pressure during audit phases. API Knowledge: You are familiar with REST APIs, logs, and developer tools (e.g., Postman, curl), and know your way around basic debugging. Communication: You possess strong communication skills and can effortlessly explain complex technical concepts to non-technical stakeholders (and vice versa). AI Experience: You have hands-on experience with LLMs and a strong interest in leveraging AI to optimize daily workflows and customer experiences. Work Style: You value diversity, work well independently in a fast-paced setting, and bring an authentic, customer-first mindset to the table. ✅ What We Offer We’re building products that matter, and we kno...