Service Delivery Manager

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for a Service Delivery Manager to join our team in the Malmo. About the role As a Service Delivery Manager you will be part of a global team managing customer projects and service delivery initiatives. You will lead customer project teams, collaborate with third-party vendors, and ensure successful delivery across multiple customer engagements. In this role, you will build strong relationships with customers and partners, manage expectations, and drive customer satisfaction throughout the delivery lifecycle. You thrive in a fast-paced global environment and are comfortable handling complex projects involving both project management and change management. What you’ll do 📈 Lead and coordinate customer project teams, including third-party vendors Ensure seamless delivery of services to customers Manage project progress, timelines, and budgets in line with customer agreements Own service delivery performance and ensure customer expectations are consistently met Collaborate with internal cross-functional teams to drive customer success Identify risks, solve problems proactively, and support continuous improvements in delivery processes Required Skills & Qualifications: We don’t expect you to tick every box - but we think you’ll thrive here if you have many of the below: ✔️A minimum of 3-5 years of experience in Service Delivery Management, Project Management, or similar customer-facing roles ✔️Experience working with customer relationship management, leadership, and customer service within the tech industry. ✔️Experience within SaaS and/or PIM solutions is considered a strong advantage ✔️Strong project management skills, including planning, coordination, prioritization, and stakeholder management ✔️Excellent interpersonal and communication skills, with the ability to build trusted customer relationships ✔️Strong problem-solving skills and the ability to manage complex situations effectively ✔️Good understanding of technical solutions and service delivery processes ✔️Proven ability to lead cross-functional teams and collaborate with external vendors and partners Why Inriver💙 At Inriver, you’ll join a global company with a product at the center and people who genuinely care about building something meaningful together. Here you’ll get: A supportive team culture with space to learn, lead, and grow A workplace where your voice matters and your work makes a difference We’re serious about building a strong business - and we also care about enjoying the ride. In our Malmö office, you’ll find things like: Tuesday Fika ☕ Friday breakfasts to start the day together A running club and social activities for anyone who wants to join A welcoming mix of focused work, collaboration, and a few laughs along the way We work in a hybrid setup, with flexibility and trust as a baseline. Ready to apply? 📬 We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!