Strategic Key Account Manager

About the role We are seeking an experienced and highly motivated Key Account Manager to join our team at our headquarters in Stockholm. In this role, you will take ownership of some of our most valuable merchant relationships within e-commerce. You will strengthen partnerships, drive growth, and ensure long-term success, while also leading complex projects and initiatives. We are looking for someone who can challenge partners and clients in a constructive way, delivering real value to all stakeholders and making a measurable impact on the business. What you’ll be doing Manage and grow a portfolio of strategic accounts, developing tailored strategies to maximize revenue and profitability. Build and maintain senior-level client relationships, ensuring needs are met and expectations consistently exceeded. Identify and capture new business opportunities while adapting solutions to evolving client needs. Lead contract negotiations, securing mutually beneficial agreements. Analyse sales data and market trends to identify opportunities for growth and improvement. Collaborate closely with cross-functional teams to deliver exceptional client outcomes. Provide regular reports on account performance and communicate effectively with senior management. What we're looking for In order to be successful in this role, you have proven experience in a similar role, ideally within e-commerce or last-mile logistics. You bring a mix of strategic vision and hands-on execution, with a consultative approach that challenges clients and creates real value. As you can see we’re looking for someone outstanding and when we review your profile, we’ll look for evidence of: A bachelor’s degree in business administration, marketing, or a related field. 7+ years of experience in key account management, or project management Demonstrated project leadership experience, managing complex client initiatives end to end. A strong track record of exceeding targets and growing key accounts. Proven experience negotiating with and managing relationships at C-level. Experience in logistics and/or e-commerce (highly advantageous). Exceptional communication, negotiation, and relationship-building skills. Strong analytical and problem-solving abilities. Proficiency with CRM systems and sales reporting tools. Fluency in Swedish and English, both verbal and written. What you’ll get We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you! Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer: 🌇 Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm. 🐶 Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends! 🏓 Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time. ⏰ Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle. 👶 Parental Pay for Six Months: Step away from work and provide the best care and love to your little one. 🎂 A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year! Get to know us In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with our people, the merchants and our consumers at the heart of everything we do. We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to...