Strategic & Operational Analyst

About Instabee Instabee was founded in 2022 through the merger of two fast-growing last-mile delivery companies: Budbee and Instabox. Together, we’re building a new standard for e-commerce logistics — one that’s faster, more flexible, and tailored to the needs of merchants and consumers alike. Instabee delivers millions of parcels each month across Europe. We work with thousands of e-commerce merchants and are rapidly becoming Europe’s leading delivery and logistics partner. In the Netherlands, Budbee operates a rapidly growing network of smart parcel lockers, providing fast, convenient, and sustainable delivery solutions. We proudly partner with major retailers such as Albert Heijn, Bol.com, and H&M to make package pickup easier and more accessible for consumers across the country. About the Role Are you passionate about translating data into tangible impact on the ground? We are looking for a Strategic & Operational Analyst to join our Analytics & Control team. In this role, you will be the bridge between digital insights and our physical terminal operations. Working closely with the Head of Operations BNL, your mission is to move beyond high-level reporting to focus on the efficiency of our physical flow. You will identify bottlenecks, design data-backed solutions for operational challenges, and lead the implementation of improved workflows across our Dutch and Belgian sites. By mastering the data that drives our Terminals, Locker Network, and Last-Mile performance, you will pinpoint exactly where we can sharpen our execution—ensuring our hands-on operations run with maximum precision and efficiency. What you'll do Work closely with the Head of Operations and other teams across the entire Operations, covering parcel pick-ups, sorting and last mile delivery. In addition, the role can cover projects in related areas such as locker network and customer service; Identify improvements (or bottlenecks) in the main areas of cost efficiency and quality, and drive implementation of the improvements mainly across the logistics operations; You will both drive your own projects, as well as (pro-actively) supporting teams with ad hoc insights; Support data-driven decision making, mainly in the field of Operations, by establishing the right KPIs, reporting and dashboards; Collaborate with Group functions (e.g. in Operations, Analytics, Product development) to jointly work on (international) initiatives, cross-learn from other markets and/or to ensure initiatives are implemented effectively; You will make a key difference to ensure we act fast and smart to deliver an even better experience to our Consumers About You You have 2-5 years of experience from management consulting or a similar analytical and project-driven role, ideally you have worked with logistics operations; You’re a problem solver at heart - you can transform a complex problem into structured and actionable changes; You are analytical, comfortable working with data and at the same time pragmatic to know where to deep dive and where to not; You are a self-starter and not afraid to roll up your sleeves and get things done. You are curious! Excellent communicator who can simplify complexity and influence decision-making at different levels of the organization; You thrive in a fast-paced environment where priorities shift and your work creates visible results. A pro if you have worked in a start-/scale-up environment where things can be messy, unstructured. Strong skills in Excel / Google sheets, experience with BI tools (e.g. Tableau, SQL, and a pro would be Python) You are proficient in both Dutch and English (verbal and written). What We Offer 🎂 26 vacation days per year + your birthday off (based on full-time) 🏢 Modern office in Amsterdam Noord — at The Collection , with in-house gym 🏦 8% employer-paid pension (no personal contribution needed) 🎉 Team events, social outings, and a friendly work culture 🚆 Travel reimbursement if you live outside Amsterdam 🧘 Well-being...