FormAssembly Platform Specialist (3-month Contract)

FormAssembly Platform Specialist (3-month Contract) Fixed-Term Contract / Temporary Remote (UK-based) Full-Time Who we are UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally. With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process-powered solutions. Altogether with Keystone we are more than 700 people, underpinned by a successful student demand generation business with over 5,500 global university partners and 110 million student visitors to our websites annually. What are we looking for We are looking for an experienced FormAssembly specialist to join our UK team on a temporary basis to support our business-as-usual (BAU) platform operations. This role exists to provide additional capacity during a period of sustained platform activity, working alongside our Technical Solutions and Operations teams to maintain and improve our Salesforce environment and the FormAssembly forms and connectors that sit at the heart of our student data capture and enrolment workflows. This is a hands-on, delivery-focused role. You will spend the majority of your time building and maintaining FormAssembly forms, configuring Salesforce connectors, resolving BAU issues and supporting the technical team with configuration requests. You will be internally focused, working closely with colleagues across our UK operations rather than directly with institutional partners. A deep understanding of the FormAssembly–Salesforce connector is essential - this is the primary technical skill the role is being hired to address. What you’ll be doing • Building, maintaining and iterating FormAssembly forms to support student enquiry, application and enrolment capture workflows, ensuring forms are accurate, performant and aligned to operational requirements. • Configuring and troubleshooting FormAssembly Salesforce connectors, including pre-fill connectors, submission connectors, and conditional connector logic, to ensure reliable data flow between FormAssembly and Salesforce. • Administering and maintaining our Salesforce org on a day-to-day basis, including configuration changes, flow maintenance, user management and data quality tasks. • Triaging, prioritising and resolving BAU platform issues and configuration requests raised by internal operations and delivery teams. • Supporting testing and quality assurance of FormAssembly form and connector changes prior to release, including end-to-end data validation into Salesforce. • Maintaining clear documentation of form structures, connector configurations and any known issues or workarounds. • Identifying and surfacing opportunities to improve form and connector design, reduce manual workarounds and increase data quality. What you’ll have • Demonstrable, hands-on experience building FormAssembly forms across a range of use cases, including multi-page forms, conditional logic, repeating sections and custom styling. • Strong working knowledge of the FormAssembly Salesforce connector, including submission connectors (create/update), pre-fill connectors, connector conditions, field mapping and error handling. • 2+ years of Salesforce administration experience, including Sales Cloud, Flows, validation rules, page layouts, record types, permission sets and reports — with a track record of owning configuration changes end-to-end in a BAU environment. • Experience working within a UK-based team on an internal support or platform operations function, with the ability to manage competing priorities and maintain responsiveness to the team. • Familiarity wit