Customer Success Partner, Enterprise

Introduction to the Team & Role As a Customer Success Partner, you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities. You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients! “At 360Learning, our Enterprise Customer Success team is a key strategic differentiator. Our Enterprise Customer Success Partners (CSPs) help large organizations accelerate upskilling by delivering measurable business impact and long-term value at scale. Customers can expect strategic partnership, strong execution, and outcome-focused guidance that transforms L&D into business results across the enterprise.” — Paul Escobedo, Sr Director, Customer Success