Ops Excellence Manager

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. The role At Bigblue, warehouse operations are the heartbeat of our promise to merchants. As an Ops Excellence Manager, your mission is to ensure our fulfillment engine runs faster, leaner, and more consistently while paving the way for scalable growth. You will drive continuous improvement initiatives, help standardize best practices across our partner warehouses, and contribute to key mid-term projects that enable us to handle more volume at lower cost, all while partnering closely with our Product & Tech teams to shape the evolution of our in-house WMS. This is a hands-on, high-impact role, reporting to the Head of Ops Excellence, and working cross-functionally with Operations, Product, Finance, and Data teams. What you'll do 🚀 Support operational improvements - Execute Operations Excellence initiatives across EU warehouse network, with a strong focus on implementation and follow-through - Help document, test, and deploy standard operating procedures (SOPs) to improve productivity, accuracy, and cost efficiency - Contribute to building the tools, processes, and routines that enable scalable and reliable operations - Work closely with site teams to understand operational constraints and help translate them into practical improvements - Assist in collecting and analyzing data to identify improvement opportunities 🧩 Execute improvement projects - Support cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation) - Execute small-to-medium projects with guidance: problem analysis, data collection, solution testing, implementation support, and tracking - Help scale best practices across the network, ensuring consistency while adapting to local realities - Prepare clear project updates, analyses, and recommendations for Operations Excellence leadership - Participate in project planning sessions and contribute ideas for process enhancements 📈 Track performance & support impact measurement - Help build and maintain operational dashboards (productivity, quality, costs) - Monitor KPIs and flag deviations, risks, or improvement opportunities to your manager - Support the measurement and documentation of improvement initiatives - Participate in post-implementation reviews and continuous improvement discussions - Assist in creating reports and presentations on operational performance 🤝 Collaborate across Operations, Technology & Finance - Work with Technology teams to help communicate operational challenges and test system improvements - Collaborate with Finance and Data Analysts to understand cost drivers and operational metrics - Coordinate with Fulfillment, Transportation, and Customer Service teams to support end-to-end operational improvements - Build relationships with site operators and team leads to gather feedback and insights 🌍 Contribute to a culture of continuous improvement - Support a data-driven, problem-solving mindset within operations - Help empower site teams to identify and address...