Professional Services Director

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient. Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale. The role: Professional Services Manager Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require structured, expert advice to grow and optimize their business. That’s why we’re launching a new Professional Services program — to help brands unlock the full potential of Bigblue Operations. As Head of Professional Services, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy. This is a cross-functional leadership role, reporting directly to the co-CEOs, with strong exposure to sales, merchants, product and ops teams, and the executive leadership. What you’ll do 📦 Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting. 🧠 Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities. 📊 Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them. 📚 Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions. 🤝 Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey. 🧩 Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions. 💸 Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.