B2B Operations Lead

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. As Bigblue continues to grow its B2B activity alongside its historical B2C business, delivering a reliable service to our merchants is a key priority. We are looking for a B2B Operations Manager to take over the role as the current manager transitions out. This position has end-to-end responsibility for B2B operations across the EU, including operational performance, service quality, and coordination across teams. The role combines strategic ownership and hands-on execution, with direct people management. You will ensure that operational decisions and improvements are made with a clear understanding of merchant needs and expectations.