Accounts Receivable Specialist

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE We are seeking an Accounts Receivable Specialist to ensure the completeness and accuracy of our most important financial data. Critical components of this role include, reviewing sales contracts and ensuring proper data entry in the billing system, invoice creation and analysis, receiving inbound client communication and assisting clients to resolve billing related questions and concerns. The role will also include collection activities such as customer outreach and analyzing aging reports. A strong foundation and experience in working with billing, collection, and/or financial systems is preferred. In addition, this position will require excellent attention to detail and the ability to deliver results under deadlines. This role works as a member of the Accounting team, and collaborates closely with Sales, Revenue, and the wider Accounts Receivable team. WHAT YOU'LL DO Billing Operations - Review new sales contracts for non-standard or complex billing terms, working closely with the Deal Desk and Order Operations. - Setup new Customers and Sales Orders in NetSuite ensuring completeness and accuracy to allow for proper revenue recognition - Work across departments to research and resolve escalated client disputes and billing exceptions - Drive process improvements including working with business partners and other departments Collections - Monitor outstanding customer balances in NetSuite and use Tesorio (or similar technology) to conduct regular outreach to ensure timely customer payments - Analyze aging reports and escalating high-risk accounts as needed - Work cross-functionally with Sales and Customer Success to resolve account disputes QUALIFICATIONS - 3+ Years Experience: Proven experience in Billing and/or Accounting - Technical Proficiency: Proficient knowledge of Microsoft Excel including uses such as V-Lookups and Pivot Tables. Prior Experience with NetSuite or other similar billing platforms. - The Zip Factor: Able to work in fast paced, deadline-oriented environment. Interest and aptitude to work with high volume of data processing. Able to function independently as well as within a team effectively. - Communication: Exceptional written and verbal communication skills in English. You must be comfortable pushing back on senior sales leadership when necessary. - Well-developed problem-solving and analytical skills - Ability to discern alternatives and make objective recommendations. - Data-driven mindset; comfortable using Excel/Google Sheets to model pricing scenarios. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🌴 Flexible PTO - 💻 Apple equipment We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a divers...