Product Manager, Intake and Collaboration

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Please note we're looking for someone who is willing and able to come into either our downtown New York on a hybrid basis (3 days /week). Your Role As a Product Manager on the Intake and Collaboration team, you will shape how work enters Zip and how users collaborate around it – from AI-powered intake and self-service configuration to chat, notifications, mobile, and Slack/Teams integrations. You will define the experience layer that makes participation seamless for requesters, infrequent users, and off-platform collaborators. You Will - Drive development across the breadth of Intake and Collaboration, building intelligent intake systems and defining core collaboration primitives – including commenting, notifications, and messaging integrations – across web, mobile, and external surfaces. - Collaborate deeply with engineering and design to define requirements, provide product direction, make tradeoffs, and deliver scalable, enterprise-grade participation experiences. - Conduct structured product discovery, including stakeholder interviews, competitive research, usage analysis, and usability testing to identify friction points in first-time and infrequent user experiences. - Test, validate, and measure success using well-defined metrics such as intake quality, user activation, engagement across surfaces, and reduction in support or rework. Your Qualifications - 2-4+ years of product management and 4-8+ years of overall professional experience; experience working with SaaS platforms is a plus. - Ability to break down ambiguous problems into structured components and develop clear recommendations. - Ability to lead cross-functional initiatives, influencing without authority, and driving alignment across engineering, design, sales, customer teams, and partner teams. - Exceptional written and verbal communication skills, with the ability to tailor messaging and level of detail to diverse technical and non-technical audiences. - Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 100% health, vision & dental coverage options - 🍽️ Catered breakfast, lunch, & dinner - 🌴 Flexible PTO - 🏋️‍♀️ ClassPass membership - 🚍 Monthly commuter benefit - 🚠 Team building events & happy hours - 💻 Home office stipend - 🛜 Phone/internet reimbursement - 🏠 Hybrid model + 5 flexible remote days per quarter - 🍼 Paid parental leave - 🐣 Fertility benefits - 🧑‍🧑‍🧒‍🧒 Employee Assistance Program (EAP) - 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless...